Refund and Return Policy

At Cloud Top Vapor, we are committed to providing high-quality products and exceptional customer service. Please review our refund and return policy:

1. Unopened and Unused Products

• Returns and exchanges are accepted within 14 days of purchase.
• Products must be unopened, unused, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required.

2. Defective Products

• Defective items may be exchanged or refunded within 14 days of purchase.
• All defective products will be inspected before a refund or replacement is issued.

3. E-Liquids

• Due to health and safety concerns, returns on opened e-liquids are not accepted.
• Unopened e-liquids may be returned within 14 days with proof of purchase.

4. Custom and Clearance Items

• Custom orders and clearance items are non-refundable and non-returnable.

5. Online Orders

• Returns for online orders must be initiated within 14 days of delivery.
• Shipping costs for returns are the responsibility of the customer unless the product is defective.

6. Exceptions

• Returns or refunds for opened and used items are not permitted unless the item is defective.
• Cloud Top Vapor reserves the right to refuse returns or exchanges if the product does not meet the conditions outlined above.

For questions or assistance with a return, please contact us at cloudtopvapor@gmail.com